All orders to New Zealand and Australia are shipped from New Zealand warehouses.
Any order over $70 shipped within New Zealand and Australia will receive free shipping. All other shipping costs are calculated and charged at the checkout process. The shipping rates are listed below.
|New Zealand||Flat rate NZD 5.95|
|Australia||Flat rate AUD 14.95|
|Holiday cut offs||Date|
|New Zealand||21 December|
|Australia||19 December - DHL Express (2-4 Days)|
We will use all reasonable efforts to ship your order to the address specified in the order. Please ensure your delivery address, email and phone number are accurate to facilitate delivery on time.
If you place your order on a New Zealand business day (Monday – Friday) before 12 pm our aim is to process and ship that day, otherwise, we will process within 24 hours on the next business day.
Orders made over the weekend or on a public holiday, will be processed on the following business day.
Estimated delivery times*:
* These time frames are estimates only. Due to Covid-19 pandemic, please allow additional delivery time to receive your products.
All times above exclude any customs or border control inspections if applicable.
You can track your order in your online Account using the Tracking Number that was emailed to you with your dispatch notification. You can also find your current Tracking Number in your main Account page.
Your main Account page will also let you know what the Status of your delivery is (e.g. pending, dispatched, in transit, out for delivery, delivered).
If your Status says your product has been delivered but you did not receive it, please contact our Customer Service team.
We want you to be completely satisfied with your purchase. If there is a problem with your order, it is not correct, or there is a defect, please contact us as soon as possible to describe the problem and allow us to resolve the issue.
No goods will be accepted for return without prior authorization. We will respond to your request and determine the best way to quickly resolve the problem.
If the item is faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.
We are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements. If your items are faulty, we apologize for the inconvenience.
Please contact the Au Natural Skincare Customer Service team to discuss a resolution.
Items Damaged in Transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact the Au Natural Skincare Customer Service team with photo evidence for resolution.
Au Natural Skinfood Customer Service team can be reached via [email protected]
PLEASE NOTE: Au Natural Skinfood reserves the right to change its shipping policies at any time.