Frequently Asked Questions
Yes, they are! Au Natural Skinfood contains only natural ingredients that are paraben free and healthy for your skin. All our products are formulated from high quality, ethically-sourced ingredients largely from New Zealand.
We love mānuka honey and its natural benefits! 16+ refers to The Molan Gold Standard™ (MGS) which is a grading system reviewed by the Ministry for Primary Industries of New Zealand. It appraises the natural marker methylglyoxal found in mānuka honey and assures purity and quality.
Yes we are vegetarian. Although we use all naturally derived ingredients, we can’t be certified organic or vegan just yet, as most of our skincare products contain active 16+ mānuka honey, which is not an organic or vegan approved ingredient at this stage.
All our products are natural and paraben free. The Au Natural Skinfood range is also free from silicones, artificial colours, artificial perfumes, petrochemicals, propylene or butylene glycols, DEA or MEA ingredients, volatile alcohols, sodium laureth or lauryl sulphate, phthalates, propylene glycol. And we’re proud of that!
We use ingredients sourced mainly from New Zealand. In some instances we may add an ingredient from other ethical sources.
Correct, animal testing is not our thing!
Bees are so important to the planet, we want to make sure we look after them. Absolutely no bees are harmed in the making of our products.
What does ‘skinfood’ mean? Often skincare companies work on improving the appearance of your skin by focussing on its topmost layer or epidermis. Au Natural Skinfood instead improves the overall health of your skin by ‘feeding’ all the layers of the dermis with the best ingredients. After all, the skin is the largest organ of our bodies, so we better look after it properly! Au Natural works on an effective system of products that work together to improve the overall health of your skin by eliminating bacteria on the skin’s surface while strengthening its natural barrier. Au Natural Skinfood strengthens and prepares your skin for the life you live, and a healthy skin will naturally look good.
Au Natural Skinfood improves the overall health of your skin by naturally strengthening the skin and by increasing its resistance to environmental damage. It is ideal for every skin type, age, gender and ethnicity.
Yes, the Au Natural Skinfood range is totally safe to use during pregnancy and nursing. If you have concerns it is always advisable to consult your medical practitioner for advice prior to using.
You have a choice of purchasing products as a one-time purchase or as a discounted subscription delivered on a regular basis to suit you. If you choose to subscribe you are able to select how often you would like to receive your delivery, either every one, tow or three months. You can modify or cancel your subscription at any time by simply logging into your account.
To cancel your subscription simply login into your account and select “Manage Subscriptions” - from there you can add or delete products and alter delivery dates or cancel your subscription altogether
Yes. You are able to make one-off purchases at any time or add one-off products to your subscription. We want this to be easy for you so you can just get on with enjoying your products.
You can make any changes in your subscription around the frequency of delivery in the Subscriptions tab when you sign into your Account. You can even pause at the click of a button.
Please contact our customer service, we’ll be happy to assist you as we value customer satisfaction and stand by the quality of our products.
At checkout you are able to apply your discount code to your cart before you proceed to payment.
You can create an account from the Au Natural Skinfood home page by selecting “Register” and completing the registration form.
You can update personal details, delivery and payment details and view your Au Natural Rewards by signing into your account.
Head over to the 'Sign In' page, there you will be asked to provide your email address. An email will be sent to the email address provided with instructions on how to reset your password.
You simply need to sign up to Au Natural Rewards in order to start accumulating reward points. You can earn rewards points for reviews, referring a friend, following us on Instagram and Facebook as well as on your birthday! Rewards points can be redeemed using discount codes on checkout.
We appreciate our customers feedback as we only ever want to keep getting better. Please do take the time to place a review on the products you have purchased or send us your thoughts to firstname.lastname@example.org. Nobody is perfect but we are pretty keen to give it a crack!
Follow us at @AuNaturalSkinfood on Instagram, Facebook, Tiktok and Pinterest
We proudly ship all orders from our home town of Christchurch, New Zealand, using tracked delivery. We aim to dispatch all orders received before 3.00pm the same day, if not they will be sent the next business day. Your confirmation email will include parcel tracking details and the carrier. Our goal is to work with courier companies that love our customers as much as we do, to get your parcel to you fast and in great condition. We appreciate your patience as the current local and global shipping delays are outside of our control.
We offer free shipping to New Zealand & Australia on all orders over $50, otherwise it is $10 delivery fee. For international orders we provide free shipping on all orders over $150 (NZD equivalent) or $50 per order.
After placing your order with Au Natural Skinfood we will provide a tracking number via shipment confirmation email. Follow the instruction on the email to track your order. Any problems, please let us know.
Lets us know asap and we will make it right. Contact us at email@example.com
If you are not completely satisfied with any of our Au Natural Skinfood products and would like a refund, please contact our Customer Service team at firstname.lastname@example.org Check out our Shipping & Returns Policy at the bottom of this page.
Our clearance products are in limited quantities and we cannot always guarantee they will be in stock. You can always take advantage of the great savings by buying these either by themselves or adding to a one-off with your subscription.
Yes they all have expiry dates and batch numbers labeled. We recommend you use products within six months from opening.
We have chosen specific plastics for our hard containers. These have already had a previous life and can continue to have a future life after you have used them, as they include a minimum of 50% PCR or post consumer recycled plastic. Our cardboard boxing and courier cartons are fully recyclable.
Great question. We have chosen specific plastics for our hard containers. These have already had a previous life and can continue to have a future life after you have used them, as they include a minimum of 50% PCR or post consumer recycled plastic. All of our products are made from materials that can be recycled, but often it comes down to your local Council or State recycling capability. To get around this problem and ensure we are recycling our packaging, you can choose to return all your Au Natural Skinfood empty containers (or any other brand!) by selecting one of our courier bags at time of purchase. Returning these ensures all empty products can be sorted, recycled and given a second life using a program we partner with TerraCycle where all components are recycled. Your Au Natural Skinfood products are packaged in recyclable or refillable containers, we use recyclable cardboard packaging and environmentally friendly courier packaging with as few unnecessary layers as possible. These can be refilled or returned to us and we will arrange sustainable and specific recycling for them if your local kerbside recyclers cannot. Keep pushing your council, parliamentarians and senators for better recycling wherever you live!